Service Department Head - Supervisor (Contract)

Erajaya · 📍 Penjaringan, Jakarta Raya, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12,000,000 - 18,000,000
Erajaya is seeking a dynamic and experienced Service Department Head to oversee and manage our service operations. This is a contract position offering a competitive salary package. The ideal candidate will have a proven track record in service management and a passion for delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the service department to ensure high-quality service delivery.,Manage and mentor a team of service professionals to maintain high standards of service.,Develop and implement service strategies to enhance customer satisfaction and loyalty.,Monitor service performance metrics and provide regular reports to management.,Resolve customer complaints and ensure timely resolution to maintain customer trust.,Ensure compliance with company policies and procedures related to service operations.,Collaborate with other departments to ensure seamless service delivery across the organization.,Participate in training and development programs for service staff to enhance their skills.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hospitality Management, or a related field.,Minimum of 5 years of experience in service management or a similar role.,Proven experience in leading and managing service teams.,Strong knowledge of service operations and customer service best practices.,Excellent communication and interpersonal skills.,Ability to work under pressure and meet tight deadlines.,Familiarity with service management software and tools.,Ability to travel as required by the job.

🛠️ Keahlian

Service managementTeam leadershipCustomer serviceProblem-solvingCommunicationTime managementSoftware proficiency
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