Customer Service & Documentation Clerk - Logistics & Shipping

Join a dynamic logistics team in Bali as a Customer Service & Documentation Clerk, where your organizational skills and attention to detail will ensure smooth shipping operations. This role is perfect for individuals who thrive in fast-paced environments, managing critical documentation and customer inquiries. At Private Advertiser, we are committed to delivering exceptional service, and your role will be pivotal in maintaining our high standards.

As a Customer Service & Documentation Clerk, you will be the first point of contact for customers and internal teams, handling inquiries, complaints, and resolving issues promptly. You will also manage and organize shipping documents, ensuring accuracy and compliance with industry regulations. This position offers a unique opportunity to grow within a supportive team, with access to training and development programs.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing timely and professional responses.
• Manage and organize shipping documents, ensuring accuracy and compliance with industry regulations.
• Assist in the preparation and processing of shipping manifests and bills of lading.
• Coordinate with internal teams to ensure smooth shipping operations.
• Maintain accurate records of customer interactions and shipping documents.
• Assist in the resolution of shipping issues, working closely with the logistics team.
• Provide support in the development and implementation of new processes and procedures.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or administrative roles within the logistics or shipping industry.
• Proficient in using Microsoft Office Suite, particularly Excel and Word.
• Familiarity with shipping documentation and industry regulations.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with a high volume of inquiries and tasks.
• Attention to detail and a commitment to accuracy.
• Bachelor's degree in Business Administration, Logistics, or a related field is preferred.

🛠️ Keahlian

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