Field Collection Officer - Jepara

Join Home Credit as a Field Collection Officer in Jepara and play a vital role in ensuring smooth financial operations by engaging directly with customers. This position offers an exciting opportunity to work in a dynamic environment, contributing to the financial health of our customers and the overall success of Home Credit. In this role, you will be responsible for collecting overdue payments, resolving customer disputes, and maintaining accurate records using our proprietary software, Home Credit Collection System (HCCS).

Home Credit Jepara is a leading financial institution dedicated to providing accessible and responsible credit solutions to individuals and businesses. With a strong commitment to customer satisfaction and operational excellence, we are looking for a proactive and detail-oriented individual to join our team. As a Field Collection Officer, you will have the chance to work closely with customers, helping them find solutions to their financial challenges while adhering to our strict compliance standards.

Daily, you will be out in the field, visiting customers to collect overdue payments, negotiate settlements, and provide clear communication about their financial obligations. This role requires a strong understanding of local regulations and a keen eye for detail to ensure all transactions are accurately recorded and processed.

📋 Tanggung Jawab Pekerjaan

• Collect overdue payments from customers using Home Credit Collection System (HCCS).
• Resolve customer disputes and negotiate settlements.
• Maintain accurate and up-to-date records of all collections.
• Provide clear and professional communication to customers about their financial obligations.
• Adhere to Home Credit's strict compliance standards and policies.
• Work collaboratively with the collections team to achieve daily and monthly targets.
• Conduct regular follow-ups with customers to ensure timely payments.
• Monitor and report on collection performance metrics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the financial services industry.
• Proven track record of achieving collection targets and maintaining high customer satisfaction.
• Strong understanding of local regulations and compliance requirements.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in using Home Credit Collection System (HCCS) and other relevant software.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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